Question 1

What payment methods do you accept?

Accepted Answer

We accept all major cards (Visa & Mastercard), FPX online banking, and Touch 'n Go.

我们接受所有主要信用卡（Visa与Mastercard）、FPX网上银行，以及Touch 'n Go支付。

Question 2

Where do you ship?

Accepted Answer

We currently ship throughout Malaysia.

For international shipping inquiries outside of Malaysia, please contact our customer service team at avenpure.marketing@gmail.com, and we will do our best to accommodate your request.

我们目前提供全马来西亚范围内的配送服务。

若您位于马来西亚境外并需要国际配送，请通过 avenpure.marketing@gmail.com 联系我们的客服团队，我们将尽力满足您的需求。

Question 3

What are your shipping costs?

Accepted Answer

Our shipping rates within Malaysia are as follows:

West Malaysia (WM): RM 8
East Malaysia (EM): RM 12

Enjoy Free Shipping on orders above:

RM 150 for West Malaysia
RM 300 for East Malaysia

All shipping costs are automatically calculated at checkout based on your delivery address and order total.

我们在马来西亚境内的运费标准如下：

西马（WM）：8马币
东马（EM）：12马币

享受免运费优惠：

西马订单满150马币
东马订单满300马币

所有运费将根据您的收货地址和订单金额在结算时自动计算。

Question 4

How long will it take to receive my order?

Accepted Answer

Please allow 1 business day for us to process and prepare your order for shipment.

Once shipped, the estimated delivery time is:

West Malaysia (WM): 2-3 business days
East Malaysia (EM): 3-5 business days

Please Note:

We pack and ship orders from Monday to Saturday.
All orders placed from Saturday to Sunday will be shipped out on the following Monday.

Your total estimated delivery time will be the processing time + shipping time. You will receive a tracking confirmation email as soon as your order is on its way.

我们通常需要1个工作日来处理和准备您的订单进行发货。

发货后的预计送达时间为：

西马（WM）： 2-3个工作日
东马（EM）： 3-5个工作日

重要提示：

我们的订单包装和发货时间为周一至周六。
周六至周日期间的所有订单将在下周一统一安排发货。

您的预计总送达时间为处理时间加上运输时间。订单发货后，您将收到附有物流追踪信息的确认邮件。

Question 5

How can I track my order?

Accepted Answer

Upon order confirmation, please give us 1-2 working days to process your order. You should receive your tracking number through email. Kindly check your spam folder if you do not see an email with your tracking number.

订单确认后，请给我们1-2个工作日处理您的订单。
您将通过电子邮件收到物流追踪单号。
若未收到相关邮件，请查看您的垃圾邮件文件夹。

Frequently asked questions

What payment methods do you accept?

Where do you ship?

What are your shipping costs?

How long will it take to receive my order?

How can I track my order?